Effective date: August 15, 2026
Research materials — all sales final. Because our products are sterile, lot-controlled research reference materials whose integrity cannot be verified once they leave our control, all sales are final and we do not accept returns of delivered products.
Damaged, incorrect, or lost orders. We stand behind what we ship. If your order arrives damaged, is the wrong item, or does not arrive, contact us at support@jovialpeptides.com within 7 days of delivery (or expected delivery) with your order number and, for damage, a photo. We will replace the affected item or issue a refund to your original payment arrangement.
Not eligible. We cannot accept returns or issue refunds for buyer's remorse, ordering the wrong product, or any request premised on human or animal use (which is prohibited by our Terms).
Refund timing. Approved refunds are processed promptly to the original payment method/arrangement.
Contact. support@jovialpeptides.com.